Delivery Policy

1. Overview

This page outlines key information related to delivery coverage, shipping fees, order processing, and transport arrangements.
It applies to orders delivered within the United Kingdom and is intended to support understanding of the checkout and fulfilment process.

2. Delivery Coverage

Delivery is generally available to reachable addresses within the United Kingdom, including most cities and residential areas.

In some situations, delivery may be restricted or require additional verification, such as:

• Remote or limited postcode areas

• Islands or non-standard delivery locations

If there is uncertainty about whether a delivery address can be served, we recommend contacting us before placing an order.

3. Delivery Fees and Pricing Structure

Delivery charges are clearly displayed during checkout based on the order value:

• Orders of £120 or more: free delivery

• Orders below £120: a fixed delivery fee of £8.90

Product prices shown on the website include applicable UK Value Added Tax (VAT).
The final amount payable is the total shown on the checkout page, with no undisclosed additional charges added later.

4. Order Processing and Dispatch

Payment confirmation
Orders paid before the daily cut-off time are usually confirmed on the same working day.
Payments completed after the cut-off are typically reviewed on the next working day.

Processing timeframe
Orders paid before 18:00 are generally confirmed on the same day, while those paid after 18:00 are confirmed the following working day.
Once payment is confirmed, dispatch usually takes place within 3 working days, subject to order status updates.

5. Delivery Method and Estimated Timeframe

After dispatch, orders are typically delivered using trackable shipping services.
Depending on the route and arrangement, international or local carriers may be used.

Key points to note:

• Tracking information is usually provided once the order has been shipped

• Estimated delivery time is generally 8–15 working days after dispatch

• Actual transit times may vary due to weather conditions, public holidays, traffic, or peak logistics periods

Delivery status is based on updates provided by the carrier.

6. Order Tracking

Once an order has been dispatched, a notification email is usually sent and may include:

• Order number

• Carrier details

• A tracking link to follow delivery progress

Tracking information allows ongoing visibility of shipment status.

7. Fee Transparency

During checkout or on the order confirmation page, the following information is typically shown:

• Product prices and applicable taxes

• Delivery fees, where applicable

• The total amount payable

All delivery and tax calculations are based on the information displayed at checkout, with no hidden or undisclosed fees.

8. Receipt Checks and Delivery Issues

When receiving a parcel, customers are advised to check the condition of the outer packaging.
Please contact support within a reasonable timeframe if any of the following occur:

• Delivery status appears abnormal or indicates non-delivery

• The outer packaging shows visible damage

• Items are damaged, missing, or incomplete

Follow-up handling is assessed based on the specific situation and available records.
If returns or additional costs result from incomplete or inaccurate address or contact details, responsibility may rest with the order holder.

9. Order Changes and Cancellations

Before dispatch
While an order has not yet been shipped, requests to change delivery details or cancel may be submitted within a limited timeframe. Early contact is recommended.

After dispatch
Once an order is in transit, changes or cancellations are generally not possible.
Available options after delivery are outlined in the Returns and Refunds Policy.

10. Contact Information

If you have questions regarding delivery arrangements, you may contact us using the details below:

Address: 364 James Milton Rd, Georgetown, SC 29440-9053
Phone: +1 (561) 202-5161
Email: suivi@viberoomz.com

Customer Service Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

11. Application of This Policy

By placing an order and continuing to use related services, you acknowledge that you have been informed of this Delivery Policy, including any updates published on this page.