Order Cancellation Policy

1. Purpose of This Policy

This policy explains how cancellation requests are handled before an order is dispatched.
It applies to orders delivered to the United Kingdom and is intended as guidance during the order processing stage.

2. When a Cancellation Request May Be Considered

Cancellation requests may be submitted while an order is still at an early stage of processing. Whether a request can be accepted depends on the real-time status of the order.

In practice, the following factors are usually taken into account:

• Requests made within a reasonable time after payment confirmation are more likely to be reviewed

• Orders that have not yet entered picking, preparation, or dispatch are generally easier to assess

• Additional details may be required to verify the request

Information commonly requested includes:

• The relevant order number

• Proof of payment or transaction confirmation

• A brief explanation of the reason for cancellation

The final decision is based on the current processing progress and will be confirmed after review.

3. Situations Where Cancellation Is Normally Not Available

Orders are generally not eligible for cancellation in the following circumstances:

• The order has already been dispatched or handed over to a delivery carrier

• The order has entered an exception or correction process due to incomplete or inaccurate address details

Where an order has already been shipped, available after-sales options may be reviewed after delivery in accordance with the Returns and Refunds Policy.

4. How to Submit a Cancellation Request

If you wish to request an order cancellation, please contact customer support using one of the following methods:

Phone: +1 (561) 202-5161
Email: suivi@viberoomz.com

To help us locate and verify your order more efficiently, we recommend including the order number, payment confirmation, and a brief explanation when contacting us.

5. Review Process and Refund Information

Once a cancellation request is received, it is usually reviewed within a reasonable business timeframe.
The outcome of the review will be communicated by email.

Common points related to refunds include:

• Refunds are generally considered only when the order has not yet been dispatched

• In certain cases, such as where a shipment is successfully intercepted or returned before delivery, a refund may still be reviewed

• Approved refunds are normally issued to the original payment method

We submit refund requests to the bank within 3 working days after approval.
Due to banking and settlement processes, it may take 10–15 working days for the refunded amount to appear in your account, depending on your bank.

6. Use of Personal Information

Information provided during the cancellation process is used solely for order verification, request handling, and related communication.
All processing follows applicable UK and European data protection requirements and common security practices.

Requests to access, correct, or delete personal information may be submitted through the support channels in line with applicable law.

7. Contact Information

If you have questions regarding order cancellation or this policy, you may contact us using the details below:

Address: 364 James Milton Rd, Georgetown, SC 29440-9053
Phone: +1 (561) 202-5161
Email: suivi@viberoomz.com

Customer Service Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

8. Application of This Policy

By placing an order and continuing to use related services, you acknowledge that you have been informed of this Order Cancellation Policy, including any updates published on this page.