Returns and Refunds Policy

1. Scope and General Information

This Returns, Refunds and Exchanges Policy is prepared in line with applicable UK consumer protection requirements and relevant European regulations.
It explains general after-sales handling practices and does not limit or replace statutory consumer rights provided by law.

2. Eligible Situations and Timeframe Reference

Within a reasonable period, requests for returns, exchanges, or refunds may be submitted in situations such as:

• Manufacturing defects or functional issues

• Material differences between the received product and its description on the website

• Products that are not suitable for their intended normal use

For non-quality-related reasons, such as a change of personal preference or incorrect order details, a return or exchange request may be submitted within 35 working days from the date the item is received.

All requests must first be submitted through customer support for review and confirmation.
Items returned without prior confirmation may affect subsequent processing.

3. Situations Normally Not Eligible for Non-Quality Returns

Returns based on personal reasons are generally not accepted in the following circumstances:

• The product shows signs of use, installation, modification, or damage

• Original packaging, accessories, manuals, or labels are missing

• Issues result from improper use, insufficient maintenance, or external factors

• The product page clearly states that returns are not supported

These conditions do not affect rights arising from statutory quality obligations.

4. How to Submit a Request

To initiate an after-sales request, please contact customer support and prepare the following information where applicable:

• Order number

• Proof of payment or transaction confirmation

• A brief description of the issue or request

• Photos or videos showing the product condition, if relevant

You may contact us via:

Phone: +1 (561) 202-5161
Email: suivi@viberoomz.com

Responses are typically provided within a reasonable business timeframe, along with further instructions.

5. Refund and Exchange Handling

Quality-related issues

Where a confirmed issue is identified, available options may include a refund or an exchange.
If the issue is not considered a major defect, handling may involve repair, replacement, or refund, depending on the circumstances.

Return arrangements are reviewed on a case-by-case basis.

Non-quality-related requests

Once approved, return instructions will be provided.
Returned items should remain unused and be securely packaged.
Unless otherwise stated on the product page, return shipping costs may be the responsibility of the order holder.

6. Refund Processing Time

After returned items are received and inspected, refunds enter the processing stage:

• Refunds are generally issued to the original payment method

• Actual credit timing depends on the payment provider or bank

• Typical processing time is approximately 10–15 working days

7. Exchanges

Where stock availability allows, replacement items may be arranged once the returned product has been received and verified.
Tracking details are usually provided after the replacement item has been dispatched.

8. Special Circumstances

In cases involving severe weather, logistics disruptions, regulatory changes, or other factors beyond normal control, situations will be assessed based on available information and handled through communication with the customer.

9. Use of Personal Information

Information provided during the return or refund process is used solely for after-sales communication and handling.
All processing follows applicable data protection requirements and commonly accepted security practices.

Requests to access, correct, or delete personal information may be submitted in accordance with applicable law.

10. Contact Information

If you have questions regarding this policy or after-sales procedures, you may contact us using the details below:

Address: 364 James Milton Rd, Georgetown, SC 29440-9053
Phone: +1 (561) 202-5161
Email: suivi@viberoomz.com

Customer Service Hours:
Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)

11. Application of This Policy

By placing an order and continuing to use related services, you acknowledge that you have been informed of this Returns, Refunds and Exchanges Policy, including any updates published on this page.